Woltemate Lawn Care
Woltemate Lawn Care

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Mailing Address:

Woltemate Lawn Care
Denis C. Woltemate
117 N. Dillwyn Road
Newark, DE  19711

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Our Terms & Conditions


We all remember a time when life was simpler & 2 parties could make an agreement with just a handshake. We still shake hands but the world nowadays demands everything be in writing mostly for security because people do not trust people anymore and in some cases for good reason. I personally despise legalistic language and relationships. I prefer relationships based on grace. Anyway weather I like it or not below are our terms and conditions.

 

 
These terms are between you and WOLTEMATE LAWN CARE (W.L.C.), and govern our respective rights and obligations.
W.L.C. is licensed and insured. Please note that your use of any W.L.C.’s services are also governed by our terms & conditions of use. If you sign up with us, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.
SERVICES: We will perform all the services stated in our agreement. Your scheduled visit date will appear on your monthly bill. Every scheduled visit will be performed unless notified otherwise. Schedules are set to maximize performance; due to uncontrollable conditions such as weather and traffic we cannot specify an exact time of service and we reserve the right to change the scheduled date. 
Note: Some of our services, such as mowing, are seasonal and might not be performed in the dormant season. Please contact us at least 48 hours prior to your scheduled visit if you have specific requests.
BILLING: Monthly bill for maintenance is due before with in 30 days of the postmark, after the 45th day they are late. Bills are mailed out on the 10th of each month.  You may pay in U.S. Dollars by check, money order or credit card. We accept most major Credit Cards: Visa, MasterCard and Discover through our website if you have a PAYPAL account. Please make all checks or money orders payable to: Denis C Woltemate or Woltemate Lawn Care and send to 117 N Dillwyn Rd Newark De 19711.  A $10 late fee will be charged per month if payment is not received with in 45 days. We may, in our discretion, accept partial payments, please contact us for more details. We reserve the right to suspend or cancel our services until payment is received. Services will be terminated if full payment is not received within 60 days after date of billing. Any checks returned by the issuing institution will be charged a processing fee of $25. We do not offer refunds for services that have already been performed. Each year the price of our services can be subject to an increase, W.L.C. will advise you if your monthly price increases. If you have a bill discrepancy, you should notify us within 7 business days after the receipt of your invoice. We offer your bill to be mailed, faxed or emailed to you at your convenience. Billing inquiry, please call 302-530-6869.
CLIENT’S RESPONSIBILITIES: Client agrees to pay the charges specified on the bill. Client is not required to be at home while service is performed but the service area must be accessible and free of obstructions (lawn furniture, toys, trash, bio-hazardous materials, etc.) prior to the scheduled visit. All pets must be secured as to pose no threat to service personnel. If we find obstructions, we will service what we have access to and you will be charged for a full service. W.L.C. will not be responsible for damaging any unsecured cables, wires, irrigation pipes or heads, lines etc., which are not installed deeper than 3" below ground level.
TERMINATION OF SERVICES: Services can be cancelled without penalty from either party. Please send such notice by regular mail or email. Account must be paid in full prior to cancellation date. Termination does not remove your responsibility to pay all fees or costs in collecting any past due amounts, including costs of attorneys or a collection bureau, those fees and costs will be added to your balance. 
CANCELLATION OF VISITS: 2 day notice is required for cancellation of a scheduled visit. Please email dcwoltemate@aol.com, text or call 302-530-6869 2 days before your normal scheduled service and let us know you want to be skipped. Scheduled visits will be charged if 2 day notice is not given.
NOTICE OF DAMAGE: Client must notify W.L.C. at 530-6869 within 48 hoursof any damages caused by W.L.C’s. crew while performing work (via phone call for minor problems and in writing for more serious issues). In most cases, W.L.C. will address the problem within two to five business days after receiving client’s request. In some cases it may take longer, depending on circumstances beyond W.L.C. control (such as, but not limited to: weather, inappropriate time of year to correct the turf or landscape problem, or non-availability of materials).
SATISFACTION: If for any reason, you are not 100% satisfied with your services, please contact WLC 302-530-6869 within 24 hours to resolve the issue. We pride ourselves on exceeding our clients’ expectations and we want to keep communication open.
GUARANTY: Maintenance price is guaranteed for the term of 12 months. 
Thanks!
Denis C Woltemate
www.woltemate-lawncare.com

 

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© Woltemate Lawn Care

Contact Us Today!

Woltemate Lawn Care
117 N Dillwyn Rd

Newark, Delaware 19711

  • Office: 302.738.5266
  • Cell: 302.530.6869
  • Fax: 302-731-2627
  • E-mail: dcwoltemate@aol.com